Choose who gets alerts

Short answer: Alerts for a location go to the owner, to managers assigned to that location, and to one optional outside email address, when their alerts are on. Each person with a login switches their own alerts on or off.

Where do I see who gets alerts?

Owners can open Locations and pick a location. The Who gets alerts card lists the people assigned to it and whether their alerts are on or off. Owners can use Manage team to change who manages which location.

How do I add a manager?

Invite them from your team page and assign them to the location. Inviting managers is available on the Business and Multi-location plans.

Can I add someone without a login?

Yes. Owners can add one Outside email address for staff without a login on each location. It has its own switch, separate from personal alerts.

How do I stop my own alerts?

Use the Email me when a customer is unhappy switch under Email alerts in Settings. Your choice applies to every location you manage. Each location page links there. Other people on a location still get theirs.

Can I copy alert settings to another location?

There's no copy button. Alerts follow your team: assign a manager to each location they look after and they get that location's alerts when their own alerts are on.